A ticketing system is the most widely used channel of communication that hosting companies offer to their customers. It is most often part of the billing account and is the quickest way to fix an issue that takes a certain period of time to examine or that has to be forwarded to a sysadmin. Thus, all responses contributed by either side will be stored in the very same location in the event that somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will need to sign in and out of no less than two accounts to perform a certain procedure or to get in touch with the company’s customer service staff. If you’d like to administer a number of domains and each one is hosted in its own account, you’ll have to use even more accounts at the same time. Additionally, it could take a considerable span of time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting isn’t separate from the web hosting account. It is included in our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any particular time with only a couple of mouse clicks, without logging out of your hosting account. The ticketing system features a quick-search field, so you can track the status of virtually any ticket that you’ve already opened, if needed. In addition, you can read knowledge base articles that belong to different problem categories, which you can select, so you can learn how to deal with a specific issue even before you actually post a ticket. The response time is no more than 60 minutes, which implies that you can receive prompt assistance at any time and in case our client care team recommends that you do something in your account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you wish to get in touch with our customer care team, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform as you will have to do with most hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket without effort and to browse through older tickets using an intelligent search box. Plus, you will be able to read the relevant knowledge base articles that our system will present to you depending on the category that you choose for your new ticket. You can accomplish all of the above-mentioned procedures without logging out of your Control Panel at any time, so in case you confront any obstacle or have a question, you can get in touch with our technicians and fix the particular problem within the hour through a single support platform.