A live chat is a real-time way of communication between a web hosting provider's support team and its customers. It is an efficient way to get some information about the hosting services or have some issue resolved since you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of errors when you exchange data such as usernames or domain names, the faster response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you can do something different while the agent examines the issue involved. Furthermore, you will be able to connect with a live chat room from any computer that's connected to the Internet, avoiding the phone costs that you'll need to pay in case you are calling to another country.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for our Linux cloud hosting, you'll find live chat support which is available twenty-four seven, even on holidays. You can contact us no matter if you already have an account or not, as we can help you with pretty much anything, ranging from giving you basic info on our services in case you are not our customer yet and you're interested in purchasing one of our packages, to assisting you with installing an email account in an email client. Some problems are more complicated and time-consuming, and you'll have to take advantage of the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, so if you have any kind of questions about our Linux semi-dedicated services, you'll be able to contact our customer support team at any moment regardless if you have already obtained an account or not. In general, the chat service is for pre-sales, billing and basic questions and issues, yet we will assist you with a lot of tech questions too. We can help you select the proper package for your websites in case you do not have an account yet, we can respond to all the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your PC or smartphone - all the abovementioned will be done timely as our live chat service is accessible all day long, every day. Whenever you require assistance, you can talk to a representative and save time and effort.