In case you’re a website owner, a problem could always appear and it doesn’t necessarily have to be related to the hosting service itself. For instance, something might go wrong when you bring a web-based app up to date or some vital data could be edited or deleted unintentionally. Whatever the essence of the problem may be, you will have to contact the respective support team and ask them to restore a backup or to assist you in fixing the problem that you’re confronting. How quickly they’ll do this will determine the time that your sites will be unreachable. For given sites such as community websites or shopping portals, a regular outage period often means lost visitors and money. Thus, it is important that you use the services of a web hosting company that provides not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using any of our Linux cloud hosting and you’ve got a query or face a certain difficulty, you can get in touch with us 24/7 by submitting a client support ticket or by sending an e-mail and we will make sure that you get a response in no more than an hour. In case the issue can be sorted out, we will do it before we reply, whilst if there is something that you have to do on your end, we’ll supply you with all the required information – what settings to check, what possible solutions to try out, and so on. Usually, you’ll receive a reply within maximum 30 minutes, which implies that waiting around for hours and hours or even for more than one day to obtain help is something unthinkable. Our 1-hour response time guarantee applies to any question that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a trouble ticket through your hosting Control Panel or write an email regarding your semi-dedicated server, you will receive a reply within only 1 hour. You can get in touch with us whenever you want with regard to technical, billing or general issues and considering that we will be at your service 24-7-365, you’ll always obtain help in a well-timed fashion. Based on the specific issue or question, we’ll supply you with more info, solve the problem if it’s been caused by something within our reach or instruct you on how to proceed if you need to edit a certain setting for a software application that we don’t have access to. You can just forget about waiting for an entire day for every single response. As it is, in most cases we respond to tickets and emails within twenty to twenty five minutes max.