Phone Support in Cloud Hosting
As we have live telephone support 14 hours daily, you are able to contact us and talk to our customer support agents to learn more about all Linux cloud hosting that we offer and make sure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we have telephone numbers on three different continents so that you'll be able to call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you can phone us about general and billing issues, and even about some technical issues. In case the problem is strictly technical or it requires longer time to handle, you'll have to go through our ticketing system, that will allow both you and our tech support crew to track the info given by each side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we offer include real-time phone support for fourteen hours daily. If you're unsure which package is suitable for your web sites, you would like to learn more about a package's specs or you'd like to have any other info about our services, you are able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our support agents will assist you. In case you already own an account, you are able to contact us about sales and general issues, although we are often able to help with many tech issues as well. For strictly technical problems you will need to use our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the issue needs longer time to be taken care of or it has to be escalated to our sysadmins.