Being able to contact your cloud hosting company if you have any questions or encounter any issues is very important and how quickly they will respond and react is often crucial, in particular when your site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are, in addition one way to identify actual suppliers from resellers. The latter usually respond only to e-mail messages or support tickets and you will need to wait for a day or even more so as to get a reply. In case your problem involves a couple of responses, you will end up losing several days in order to have a basic problem fixed. With a legitimate and reputable website hosting company, you should be able to contact the support at any moment and get an instant reply whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud hosting services feature 24/7 support along with various means of communication. If you don't have an account yet, you can easily give us a call or come on our live chat and speak with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up buying a service which you cannot use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the majority of providers out there, we respond to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to benefit from our 24/7 support services even on official holidays. All of your web sites will be available all the time and so will we. With various contact options, you will be able to select the easiest way to contact us and inquire about our solutions if you don't have an account yet, or get support in case you are already among our customers. You can phone us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour answer time guarantee, though it hardly ever takes more than 20 min to get assistance irrespective of the complexity of the issue. Using our customer and technical support services, we will be there for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we offer includes 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any moment, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers globally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it is much easier to keep track of what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is 60 minutes, yet it rarely takes that long to get support. If you obtain the Managed Services upgrade that we offer, our administrators can also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max reply time warranty, you will enjoy lightning-fast support when you purchase a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that any time you open a ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the best option in case the matter involved requires more time to be solved or when it needs to be forwarded to our admins, as it is a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.