24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud hosting services feature 24/7 support along with various means of communication. If you don't have an account yet, you can easily give us a call or come on our live chat and speak with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up buying a service which you cannot use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more analysis. In contrast to the majority of providers out there, we respond to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you're able to benefit from our 24/7 support services even on official holidays. All of your web sites will be available all the time and so will we. With various contact options, you will be able to select the easiest way to contact us and inquire about our solutions if you don't have an account yet, or get support in case you are already among our customers. You can phone us, have a chat with a live representative, send an email or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour answer time guarantee, though it hardly ever takes more than 20 min to get assistance irrespective of the complexity of the issue. Using our customer and technical support services, we will be there for you when you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server plan that we offer includes 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any moment, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers globally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it is much easier to keep track of what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is 60 minutes, yet it rarely takes that long to get support. If you obtain the Managed Services upgrade that we offer, our administrators can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max reply time warranty, you will enjoy lightning-fast support when you purchase a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that any time you open a ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the best option in case the matter involved requires more time to be solved or when it needs to be forwarded to our admins, as it is a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.