Tech Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be responded to within maximum sixty minutes after the trouble ticket or e–mail is submitted. If your case calls for further assistance from a system administrator, we will direct the trouble ticket or the email to the person in charge, in a timely manner then leave a note to let you know that more time will be required for arriving at the best solution. Furthermore if you make use of the Optional Managed Services package, all of the server management tasks included there will be performed whenever you wish.
A First–Rate Support Service
Should you need help while working with our Web Site Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server for you, do not hesitate to contact the tech support staff at any moment via the ticketing system. In addition, if you require help administering your dedicated server, you can order the Optional Managed Services package, which includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting services, backup disk space, etcetera.
An Intuitive Help Section
Our Web Site Control Panel was preinstalled for every Linux dedicated hosting server. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the educational articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.