Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Web Site Control Panel you’ll find an exhaustive Help Center section offering heaps of help articles and regularly asked questions. They are answered by our support team of trained techs. Just type in your question and our clever system will offer you the most appropriate answer.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of how–to video tutorials that visually explain how you can fix a common issue related to your Linux cloud hosting account. You will find the educational video clips in the Help section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 customer care service and come with a sixty–minute ticket response time guarantee. Our well–trained customer service technicians will be at your disposal 24x7x365 and will solve any problem that you could possibly stumble upon within maximum sixty minutes after the tech support ticket submission. Normally, a response will be provided to you in less than 20 minutes.