Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Warranty

  • Each ticket that you submit to the technical assistance team will be handled in approximately 60 mins. All popular questions are going to be resolved instantly. Nevertheless, if the assistance question you have sent requires some help from an experienced technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Customer Support Service

  • We provide you with 24x7 client support via a lightning fast ticket application incorporated into your Control Panel. You’ll be able to e–mail us whenever you want about any of the applications that come pre–installed on your virtual server, such as the selected Linux distribution, the server management panel and our in–house produced Web Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Web Site Control Panel that comes at no cost with your VPS features an incorporated article base. You will see an assortment of illustrative how to content articles and a group of step by step video training materials that display all the essential web site control jobs. You can get access to them by simply clicking the Help or Video keys in the right side of each Control Panel section.